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Oneone11 – Shipping Policy

Last updated: October 6, 2025

At Oneone11, we are committed to delivering high-quality fashion, lifestyle, and home essentials to our customers worldwide.
We partner exclusively with Dropdash, a trusted dropshipping logistics platform, ensuring that every product is sourced through verified suppliers and delivered securely to your doorstep.

1. Shipping Destinations

We currently ship to most regions within India and select international destinations.
If your address is not supported at checkout, please contact our team at support@oneone11.in prior to placing your order, and we’ll be happy to assist.

2. Order Processing Time

All orders are processed within 1–2 business days, excluding weekends and public holidays.
Once your order is dispatched, a confirmation email or SMS containing the tracking details will be sent to you.

3. Estimated Delivery Times

Domestic (India)

Region / Zone	Processing Time	Estimated Delivery Time
Metro / Same City	24 hours	1–3 business days
Within State / Nearby Region	1 business day	3–6 business days
Rest of India / Pan-India	1–2 business days	5–10 business days

International

Region / Zone	Processing Time	Estimated Delivery Time
South Asia (Nepal, Sri Lanka, Bangladesh)	1–2 business days	7–12 business days
Middle East & Europe	1–2 business days	10–18 business days
North America	1–2 business days	12–20 business days
Australia & New Zealand	1–2 business days	12–22 business days
Rest of the World	1–2 business days	15–25 business days

Delivery timelines are estimates and may vary depending on customs procedures, courier partner capacity, or seasonal demand.

4. Order Tracking

You will receive tracking details via email once your order has been shipped.
Please allow up to 48 hours for the tracking information to be updated by the courier.

5. Shipping Charges

Shipping fees (if applicable) are calculated automatically at checkout based on your delivery location and order weight.
From time to time, free shipping promotions may be offered during special campaigns.

6. Incorrect Address Disclaimer

Customers are responsible for ensuring that all shipping details entered during checkout are accurate and complete.
Orders shipped to an incorrect address provided by the customer may not be eligible for a refund or replacement.

7. Customs, Duties & Taxes

For international shipments, import duties, customs fees, or taxes may apply as per the destination country’s regulations.
These additional charges are the responsibility of the customer and are not included in the product price or shipping cost.

8. Shipping Delays & Liability

While we strive to meet the estimated timelines, Oneone11 is not responsible for delays caused by:

Customs clearance procedures
Courier or logistics disruptions
Public holidays, strikes, or natural events
Incorrect shipping information provided by the customer

If your order appears to be delayed or lost in transit, please reach out to us at support@oneone11.in.
We will coordinate with Dropdash and the courier partner to investigate and resolve the issue promptly.