Terms of service

TERMS OF SERVICE

Last Updated: June 2026

Welcome to OneOne11. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use this website.

  1. General

OneOne11 operates an online retail platform offering products across various lifestyle categories. We reserve the right to modify, update, or discontinue any part of the website, products, services, or policies at any time without prior notice.

  1. Eligibility

By using this website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.

  1. Product Information

We strive to display accurate product descriptions, specifications, pricing, and images. However, errors may occasionally occur.

We reserve the right to correct any errors, inaccuracies, or omissions and to update information without prior notice.

  1. Pricing and Availability

All prices displayed on the website are in Indian Rupees (INR).

Product availability may change without notice. We reserve the right to limit quantities, cancel orders, or discontinue products at our discretion.

  1. Order Acceptance

Placing an order does not guarantee acceptance.

OneOne11 reserves the right to refuse, cancel, or limit any order for reasons including but not limited to:

• Suspected fraud
• Incomplete or incorrect information
• Product availability issues
• Pricing or technical errors
• Operational limitations

If payment has already been received for a cancelled order, the amount will be refunded according to the applicable payment process.

  1. Cash on Delivery (COD)

Cash on Delivery may be available on selected products and locations.

Repeated order refusals, fake orders, misuse of COD services, or suspicious activity may result in restriction or removal of COD eligibility for future purchases.

  1. Shipping and Delivery

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, remote locations, or other circumstances beyond our control.

Detailed information is available in our Shipping Policy.

  1. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Customers are encouraged to review the policy before placing an order.

  1. Intellectual Property

All content on this website, including text, graphics, logos, images, branding elements, layouts, and website design, is owned by or licensed to OneOne11 and is protected by applicable laws.

Unauthorized use, reproduction, or distribution is prohibited.

  1. Prohibited Activities

Users may not:

• Use the website for unlawful purposes
• Attempt unauthorized access to website systems
• Interfere with website functionality
• Submit false or misleading information
• Engage in fraudulent transactions

  1. Limitation of Liability

To the maximum extent permitted by applicable law, OneOne11 shall not be liable for indirect, incidental, special, or consequential damages arising from the use of the website or products purchased through the website.

  1. Third-Party Services

The website may utilize third-party services for payments, logistics, analytics, communications, and website operations. Use of such services may be subject to their respective terms and policies.

  1. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

  1. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

  1. Contact

For questions regarding these Terms of Service, please contact:

support@oneone11.in