Shipping policy

Oneone11 – Shipping Policy

Last updated: October 6, 2025

At Oneone11, we collaborate with trusted global suppliers and logistics partners, including Dropdash, Autos, and AI Dropship, to deliver premium fashion, lifestyle, and home essentials worldwide. This Shipping Policy outlines our order processing, delivery timelines, and related terms.

1. Shipping Locations

We currently ship to most regions within India and select international destinations.
If your address is not supported at checkout, please contact our team at support@oneone11.in before placing your order.

2. Order Processing Time

All orders are processed within 2–5 business days after payment confirmation.
Once your order has been dispatched, a confirmation email containing the tracking information will be sent to you.

3. Estimated Delivery Times (Dropdash Logistics)

Region

Estimated Delivery Time

India (Domestic)

10–20 business days

International

15–25 business days (depending on destination)

Note: Delivery times are based on Dropdash’s average logistics timelines and may vary due to customs processing, courier delays, or high-volume periods.

4. Order Tracking

Tracking details will be provided via email once your order has been shipped.
Please allow 5–7 business days after dispatch for tracking information to become active, as shipments may first pass through Dropdash’s global distribution centers.

5. Delays and Liability

While we aim to ensure timely delivery, Oneone11 is not responsible for delays caused by:

  • Customs clearance procedures
  • Courier or logistics disruptions
  • Strikes, holidays, or natural events
  • Incorrect or incomplete shipping information provided by the customer

If your package is significantly delayed or lost in transit, please contact us at support@oneone11.in.
Our support team will coordinate with Dropdash and relevant partners to investigate and resolve the issue promptly.

6. Shipping Fees

Shipping charges (if applicable) are calculated at checkout based on the destination and total order weight.
Occasionally, free shipping promotions may be offered on selected products or order values.

7. Incorrect Address Disclaimer

Customers are responsible for ensuring that all shipping details entered at checkout are accurate.
Orders shipped to an incorrect address due to customer error may not be eligible for refund or replacement.

8. Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, or taxes imposed by the destination country.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.

9. Contact Us

For any shipping-related questions or concerns, please reach out to our support team at:
support@oneone11.in